This turnkey solution meets the ISO 15189 standards and the Clinical and Laboratory Standards Institute (CLSI) recommendations.

WEHOOP for Identifying and Controlling Nonconformities encompasses all areas of the laboratory’s activities, including pre-analytical, analytical and post-analytical processes, purchasing of services, document control, health and safety etc. It is part of a quality management system, ensuring monitoring and real control of non-compliant events.

HSO – Leading Practices


WEHOOP for the Identification and Control of Nonconformities was awarded by the Health Standards Organization, the statement Leading Practice for the actual control of nonconformities by the use of a smart platform.

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  • Declaration
    Declarations are transmitted to competent persons as defined under the concerned section quality system. These people determine the clarity and accuracy of information. An invalid declaration is returned to the registrant for correction.
  • Validation
    During the validation step, similar events an automatically appears, allowing people that validate to be informed of redundant events. The review also identifies other investigative opportunities, such as the emergence of a new event or emergency.
  • Investigation
    For each non-compliance, an investigation may be initiated, including an information gathering step, and expert consultation as needed. This systematic, collaborative and prompt approach encourages identification of deficiencies and implementation of effective corrective actions.
  • Recommending actions
    The conclusions of an investigation may bring recommendations. If they require follow up these recommendations will be addressed to a higher authority. All information related to the investigation and monitoring are attached to the non-compliance.
  • Analysis
    A simple search provides access to crucial information such as pattern or distribution. The first tracks the effectiveness of corrective actions, while the second is a screening tool problems or critical areas, as well as systemic phenomena. This tool helps prioritize investigations.
WEHOOP helped to reduce by 65% the number of pre-analytical nonconformities at the Institut universitaire de cardiologie et de pneumologie de Québec.

Our ROI is 8 times the investment. Dr. Pierre Auclair Ph.D., microbiologist and quality manager (IUCPQ)


  • Generates recurring savings
  • Standardizes the identification of nonconformities
  • Improves quality of care
  • Reduces risk to patients
  • Real-time collaboration
  • Contributes to employee skills development

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